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Ticket Management System is a ‘Medhajites’ self-developed website. This website is majorly to track user’s problem. This is basically problem tracking system. Problems like IT Equipment hardware/software issue, Account related issue & other related category issues and this process generate ticket in ticket portal.

Process Flow

User register the problem/issue -> It is assigned to concerned official department -> HR/IT/Accounts/Operation (Department) -> Approver take action or provide the resolution against the problem -> Revert back to the user -> ticket is closed by department


Features of Ticket- Portal

Create Ticket

In Ticket portal we provide facility to our users that they can register their problem (It can be IT/Accounts/Hr Department problem)in the form of ticket.

View Ticket

View ticket provides facility that user can check their registered problem progress status.

URL link

You can refer ticket portal url->http//ticket.medhaj.com.

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