Director (HR & Fin)
Message from Director (HR & Finance) Mrs. Alka Tripathi
“Dear Citizens, Partners & Colleagues, citizen satisfaction and transparent public governance are central to everything we do at MedhajITeS. Our team is committed to maintaining absolute excellence across staff behavior, queue management, center hygiene, and instant computerized receipts at every single e-Suvidha Kendra across Uttar Pradesh. We welcome your calls and continuous collaboration.”
4 Pillars of Citizen Experience
Our four fundamental commitments enforced across all authorized e-Suvidha counters in Uttar Pradesh.
Staff Courtesy & Ethics
Every Suvidha Mitra undergoes rigorous customer-service training ensuring polite communication, guidance for senior citizens, and zero tolerance for unprofessional conduct.
Fast Turnaround Time
High-speed server connectivity and token queues ensure standard utility bill payments are processed within 2 to 3 minutes, minimizing citizen wait times.
Cleanliness & Comfort
Regularly sanitized waiting lounges, shaded seating arrangements, drinking water accessibility, and barrier-free access for differently-abled visitors.
Computerized Receipts
Immediate system-generated digital receipts with consumer ID, transaction timestamp, and exact authorized fee printed clearly. No handwritten slips.
Citizen Support & Redressal Helplines
For instant assistance, transaction status checks, or reporting counter irregularities, reach out directly to our dedicated support channels.
Direct Citizen Hotlines
Dedicated support team for billing inquiries & feedback.
Operating Hours: Mon - Sat (9:00 AM - 7:00 PM)Corporate Grievance Email
Written escalation reviewed by Senior Operations Leads.
Standard Turnaround: Within 24 Business HoursMobile e-Suvidha Portal
Instant bill payments & center locator from your phone.
24/7 Digital Self-Service AvailableCitizen Service Charter
Guaranteed rights and service benchmarks upheld across every authorized e-Suvidha Kendra managed by MedhajITeS Solutions.
Zero Overcharging Policy
Statutory government service fee charts are publicly displayed at every counter. No citizen can be charged any unauthorized commission or surcharge.
Authentic Computerized Receipts
An instant computerized receipt containing the transaction number, consumer ID, date, time, and paid amount is mandatory for every single transaction.
Priority & Inclusive Access
Special priority handling, comfortable waiting seating, and expedited queues for senior citizens, pregnant women, and differently-abled citizens.
Data Security & ISO 27001
Encrypted data transmission protects citizen identities, banking credentials, Aadhaar numbers, and financial details against unauthorized interception.
CCTV Monitored Operations
Continuous CCTV surveillance and random mystery-shopper audits across district kendras guarantee courteous staff conduct and fair queues.
Time-Bound Redressal
Structured 3-tier grievance escalation protocol ensuring unresolved counter queries are addressed by District Operations within 24 to 48 hours.
3-Tier Grievance Escalation Matrix
How complaints and counter inquiries move through our governance mechanism to ensure swift and definitive resolution.
Suvidha Mitra & Center Lead
On-spot query handling, bill correction queries, network re-checks, and duplicate receipt reprints handled directly at the center counter.
District Project Coordinator
Investigation of complex billing mismatches, staff misconduct complaints, or persistent counter connectivity failures across the district.
Central Grievance & Audit Cell
Reviewed directly by Director (HR & Finance) and Corporate Operations. Direct customer contact, full audit trail, and corrective action.
What Citizens Say
Authentic feedback shared by citizens who rely on MedhajITeS e-Suvidha Kendra network every day.
“Paying my commercial electricity bills at the Hazratganj e-Suvidha Kendra took less than 3 minutes. The staff was polite and gave me a computerized printout immediately.”
Anil Kumar Verma
Trader, Hazratganj, Lucknow“As a senior citizen, I was offered comfortable seating and priority service for property tax submission in Varanasi. Very well-managed public facility by Medhaj team.”
Rajendra Prasad Sharma
Retired Govt. Officer, Varanasi“I had an inquiry regarding an unposted electricity bill payment. The citizen helpline (+91-7570007817) resolved the ledger sync within 4 hours. Exceptional accountability!”
Shalini Gupta
Educator, PrayagrajFrequently Asked Questions
Common questions answered regarding e-Suvidha center operations, receipts, and grievance escalation.
Need Assistance or Looking for an e-Suvidha Kendra?
Our dedicated citizen support desk is available to assist you across all 75+ districts of Uttar Pradesh. Visit your nearest center or call our toll assistance numbers today.